Complete the Technical Support form below or contact our support team. Many issues can be resolved quickly through troubleshooting, saving you the time and expense of shipping your product.
We've Got Your Back.
Whether you need warranty assistance, product repair, technical support, or simply want to register your product, our team is here to help. Lind products are engineered for demanding environments, and we stand behind their performance. If you ever need assistance, we'll work with you to diagnose the issue, guide you through the next steps, and get you back up and running as quickly as possible.
Our commitment doesn't end when your order ships. From troubleshooting power issues to processing warranty claims and repairs, our experienced technical support team is ready to help. Many issues can be resolved quickly with a few simple diagnostic steps, and if your product requires service, we'll guide you through the repair process from start to finish.
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Warranty InformationRepairsCommon Issues We Help WithProduct RegistrationWarranty Information
We're committed to building products that perform reliably in demanding environments. If you experience an issue with your Lind product, our team is here to help. Below you'll find answers to the most common questions about our warranty and repair process.
What Does My Warranty Cover?
Lind Electronics warrants the circuit assembly portion of our standard manufactured products to be free from defects in materials and workmanship under normal use for three (3) years from the date of purchase.*
If a product is determined to be covered under warranty, Lind will repair or replace it (at our discretion) at no charge for parts or labor.
*Please Note: Custom-built adapters and adapters with permanently attached (hardwired) cables carry a one (1) year warranty. Individually purchased standalone cables have a six (6) month warranty.
What Isn't Covered?
Our warranty does not cover damage resulting from:
- User modifications or alterations to product or cable
- User abuse, misuse, or accidents
- Improper installation or handling
- Damage to cables or connectors caused by misuse
- Normal cosmetic wear
- Incidental or consequential damages resulting from use of the product
- Products used outside their intended application — including life support applications — are not covered under warranty.
How Do I Request Warranty Service?
If you believe your product is covered under warranty:
- Contact our Technical Support team to begin troubleshooting.
- If a return is needed, we’ll provide instructions for sending your product to Lind.
- Return the complete product with:
- Proof of purchase
- A brief description of the issue
- Ship the product to Lind Electronics (shipment to Lind is the responsibility of the user).
Once received, our technicians will inspect the unit and determine the appropriate repair or replacement.
You can also complete the Technical Support Form below, and one of our specialists will contact you with troubleshooting steps and, if necessary, warranty or repair instructions.
How Long Do Repairs Take?
Repair times vary depending on product type, parts availability, and service volume. Our goal is always to evaluate and return products as quickly as possible while maintaining the quality and reliability you expect from Lind.
If you need a status update on an existing repair, our support team is happy to assist.
How Do I Ship My Product To Lind?
Shipment to Lind needs to have an issued Return Merchandise Authorization number (RMA). Contact Tech Support to be issued your RMA number first.
Customers are responsible for shipping products to Lind Electronics unless otherwise instructed by our support team.
To help prevent shipping damage:
- Package the product securely so that no further damage is done in transit.
- Include all cables and required information.
- Remove any accessories that are not related to the issue unless requested.
- Retain your shipment tracking information and send a copy in reply to your RMA email.
Warranty Disclaimer
This summary is provided for convenience and does not replace the official Lind Electronics warranty. Warranty coverage is subject to the complete terms and conditions included with your product. Warranty rights may vary by state or country.
Getting You Back to Work
Downtime isn't an option when your equipment powers mission-critical technology. Whether your product is under warranty or requires a non-warranty repair, our experienced technicians will evaluate your equipment, diagnose the issue, and recommend the best path forward. Our goal is simple: get your Lind product back in service as quickly and efficiently as possible.
Before Sending Your Product
To help us process your repair as quickly as possible, please include:
Your contact information
Proof of purchase (if requesting warranty service)
A brief description of the problem
The complete product (unless instructed otherwise)
Common Issues We Help Resolve
Not every issue requires a repair. Our experienced support team can help troubleshoot a wide range of product and power-related concerns including:
Power adapter not turning on
No output voltage
Intermittent power
Damaged connectors
USB-C charging concerns
Compatibility questions
Product performance troubleshooting
We're Here to Help
Need assistance with your Lind product? Use the form below to warranty register your product, request technical support, or ask a warranty question. Our knowledgeable support team is committed to providing timely, personalized assistance to help keep your equipment powered and performing at its best.